For the 16th consecutive year, Canada’s credit unions ranked above all financial institutions for outstanding customer service to their members, as noted in 2020 Ipsos Financial Service Excellence Awards.
“We are honoured that this prestigious group recognizes that credit unions always prioritize our members and our community,” says Tom Dimson, General Manager, Equity Credit Union. “Credit unions, like Equity, responded to the COVID-19 crisis by providing financial relief that allowed our members to worry less about money and more about their health.”
Besides “Customer Service Excellence”, credit unions also led the field in other categories, such as “Values My Business”, “Brance Service Excellence” and “Live Agent Telephone Banking”. The awards are based on surveys completed by over 48,000 people across Canada.